RETURNS

 

We’ve gone paperless! To help reduce waste, we no longer include a returns label within your parcel.

 

We only process refunds for returns. Customer’s wishing to exchange item/s must place a new order and the original will be refunded as per the below policy.

 

RETURNS PROCEDURE

 

1. Fill out the Returns Form.
2.Print DQT Return Request confirmation email and enclose within your return parcel.
3.Send back the parcel to the stated return address. Make sure you keep proof of postage.
4.Refunds will be processed within 3 working days of receipt of your returned item/s at our warehouse.
5. You will receive a confirmation email once your return has been processed.

 

START A RETURN

 

RETURNS FORM

 

If you are not fully satisfied, you may return your order within 30 days of the purchase date by FULLY COMPLETING the form below

 

Note: For issues regarding a damaged/missing/incorrect item, do not complete this form and contact us. We will solve the issue immediately.

 

 

ORDER DETAILS

 

Your NameOrder Number

 

Order DateEmail

 

 

For your return to be accepted, please follow these steps:

 

• You can request a return within 30 days of purchase.
• Certain products such as swatches are made to order items and are non-returnable.
• This Returns Form must to be completed and enclosed within your return parcel.
• Products must be returned presentable, in new and unworn condition, with all original packaging and tags.
• DQT can't be held responsible for delay, loss or damage to your returned package by the carrier. Please retain proof of postage.
• Customers are liable for return shipping costs except when DQT is at fault.
• Failure to follow our return's policy will result in your return being rejected or subject to a reduced refund.